Associate Integration Engineer
Role Summary:
The Associate Integration Engineer is responsible for designing, deploying, and supporting the integration software, integration routes and configuration required to integrate the Clinisys applications with the customer systems.
The Associate Integration Engineer will use there HL7, Integration engine, and development knowledge to work in partnership with the customer to design, document, build and deploy the required workflows.
The Associate Integration Engineer will maintain documentation to support the project, feedback to the project manager, raising risks and issues in a timely manner.
The Associate Integration Engineer will provide support for the Clinisys Service Desk, interacting with the Service Desk team members, owning incidents, and resolving issues.
Key Duties:
Project Delivery
- To understand our Customers’ workflow, advise and assist with Clinisys products and configuration to facilitate these needs.
- Assist Project manager with the implementation, including calls with Trust or Customer IT representatives.
- Work with Senior Integration engineers to comprehend the Customers’ requirements as specified in the PID (Project Initiation Document) and the design document presented at the Sales stage.
Support
- Assist with demonstrations and presentations for the Sales and Marketing team.
- Service Support – Including Integration Support, P1 escalation calls, 4th Line Review.
- Provide second and third tier support, as needed.
Development
- Contribute to the development of the Software product.
- To develop interfaces to third party systems as part of Clinisys integration deployment.
- To make recommendations based on customer feedback with regard to software changes and enhancements.
General
- To work with and follow the guidance of the Domain Lead and the CIM team for Integration.
- To contribute to the team spirit within the company and to actively promote a customer-oriented approach.
- Perform other duties as required or assigned by the Domain Lead for Integration
- To actively advocate, initiate, and implement quality improvement measures/projects in conjunction with the Delivery leadership
- To keep abreast of ongoing and future Integration related regulations, working practices, products and technologies.
- To comply with the Clinisys codes of conduct and guidelines.
- To understand, comply and develop with customer and Clinisys procedures, working practices and directives in a timely manner.
- To be conversant with the core functionality of Clinisys products
- To attend team meetings and agreed training courses.
- To be responsive to reasonable requests from your line manager or project managers.
- Contribute to and support Clinisys team members and build knowledge base.
- Any other duties commensurate with grade.
- Form part of a collaborative review process for core WinPath or Clinisys product changes. Including, but not limited to:
- Raising and assessment of integration domain enhancements for current Products.
- Raising and assessment of integration domain defects for current Products.
- Review of appropriate specifications for current Products.
- Assessment and maintenance of Quality Assurance during Projects and Early Life Support.
- Attendance of integration domain-related Meetings to ensure:
- Continual Professional Development.
- Dissemination of new ideas and approaches.
- Presentations.
Key Skills, Abilities and Experience
- Bachelor’s degree in computer science or related degree. Experience will be considered in lieu of degree.
- Rhapsody Associate Certification would be advantageous but not explicitly required to apply for this role.
- Expected to complete Rhapsody Associate certification upon successful onboarding with Clinisys Pvt. Ltd.
- Minimum of 3-5 years of integration experience
- Experience within an IT or software providers organisation or implementation.
- History of successful deployment and support of interfaces within the NHS is advantageous.
- Strong motivational skills with excellent verbal and written communication skills
- Excellent analytical, problem-solving skills: the ability to analyse and interpret data quickly and efficiently to resolve issues and/or design solutions.
- Experience of hosting technical meetings with clients, making decisions and problem-solving in real-time - Face-to-Face and remotely.
- Previous client support/service experience
- Experience of the following technologies preferable:
- JavaScript
- Java
- .Net
- Any equivalent combination of education and/or experience providing the knowledge/skills/abilities listed above may be substituted.
- HL7 knowledge – working with HL7 v2.3 – v.2.5, specifically ADT, ORU and ORM messages
- Integration with following interfaces: ADT/PAS, Order Comms, Results
- Networking skills – TCP/IP, Firewall knowledge and experience
- UK Lab / NHS Lab workflow experience
- FHIR Knowledge and interface implementation using APIs
- Experience in a healthcare related industry preferably in NHS (UK).
- May required to travel to Client Sites during project life cycle/Go Lives as and on ad-hoc basis.
- Willing to work UK shift hours.
- Department
- Professional Services
- Locations
- India Bangalore
Associate Integration Engineer
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