Purpose

As a member of the technical staff, the Client Services Specialist will provide services for Atlas Medical’s laboratory clients. This will include interface specification analysis, writing code using the Atlas Interface Engine, implementation, testing, and support of interfaces as well as appropriate documentation and administrative responsibilities. The Integration Engineer will also provide technical service to other departmental members.

Essential Functions

Essential Functions

• Installs and configures software solutions at customer sites (remotely), ensuring that projects are properly implemented per CLINISYS best practices.
• Work with client IT departments and/or DBAs to configure servers and other software to meet specifications.
• Interact with diagnostic testing facilities and vendors to understand integration needs and execute on integration projects.
• Design and develop interfaces to meet the requirements given constraints such as limited client resources, time deadlines, and technological impediments.
• Work with sites to complete necessary specifications and ensure that projects stay within scope.
• Analyze and understand urgent or critical problems, escalating to peers and/or management, as necessary.
• Perform testing on implementations and other solutions developed.
• Organizes and prioritizes project tasks to ensure timely completion of projects assigned.
• Research relevant client issues and document all findings when implementing solutions.
• Establish all technical project requirements and maintain effective professional relationships with all clients and organize all project materials.
• Provide second and third tier support, as needed, during pre-defined working hours.
• All other duties and responsibilities as assigned.

Skills needed to be successful

• Perl, Cache Mumps, XML, XSLT, Ensemble, SQL
• Familiarity with connectivity methods such as MLLP Sockets, FTP and file sharing.
• Ability to read and modify programming code.
• Able to self-manage time, prioritize tasks, provide estimates of how much time is needed to complete own tasks, and deliver tasks on time.
• Excellent analytical, problem-solving skills: the ability to analyze and interpret data quickly and efficiently to resolve issues and/or design solutions.
• Ability to proficiently manage numerous priorities in a fast-paced environment.
• Support of software implementation project plan, hours tracking, and project line closures per CLINISYS instructions.
• Analyze and document interface specifications and implementation details as per CLINISYS documentation requirements.

Required Experience & Education

• Bachelor’s Degree in Computer Science or related degree. Experience will be considered in lieu of degree.
• 2+ years’ related experience required.
• 2+ years' experience with relational databases and Transaction-SQL, Microsoft Certified Solutions Associate: Data Platform preferred.
• Previous client support/service experience
• 1 + years’ experience with software programming
• HL7 interface familiarity preferred to program HL7 inbound and outbound interfaces using software tools and SQL.
• Knowledge of Team Foundation Services or similar code source control software
• Knowledge of Windows and UNIX operating systems.
• Experience in a healthcare related industry
• Knowledge of Crystal Reports.

Supervisory Responsibilities

• None