Job Summary:

• Maintain and Assist in maintaining essential IT operations, including Network Infrastructure, Data Center operation, Servers, and Storage, and Virtualization.

• To help deliver a high standard of service by providing solutions to users' requests, prioritizing tasks accordingly, and identifying service improvements within the team.

• To assist the wider ICT System Engineering team with project work where feasible.

• Escalation point for any ticket\request from L1\L2 Support team.

Primary Responsibilities:

• To work with and follow the guidance of the Infrastructure Manager.
  

• To comply with the CliniSys codes of conduct and guidelines.
  

• Maintain and assist in maintaining essential IT operations, including Network Infrastructure, Data Center operation, Servers, and Storage, and Virtualization.

• Troubleshoot network, hardware(Server\storage\users systems), and software errors by running diagnostics, documenting problems and resolutions, prioritizing problems, and assessing the impact of issues.

• Provide documentation and technical specifications to IT staff for planning and implementing new or upgrades of IT infrastructure.
  

• Perform or verify periodic backup and restoration operations and disaster recovery, and failover procedures.
  

• Proactively monitor system performance.
  

• Coordinates the periodic maintenance of System updates.
  

• Next-level support for the Helpdesk team to support efforts, making sure all desktop applications, workstations, and related equipment problems are resolved in a timely manner with limited disruptions.

• Perform patching for Windows, Linux, and other operating systems and third-party components.

Education and Experience:

• Five – Seven years of experience within an ICT or software provider organization.
• Experience in infrastructure architecture, data centers, and servers.
  
• Good exposure to Microsoft technologies in an operational state
  
• Strong networking capabilities (including switching, routing, firewalls, wireless

Knowledge, Skills, Abilities:

• Good troubleshooting workflow and knowledge of troubleshooting tools. Ability to solve problems with a consistent, measured approach.
  
• Good knowledge of Networking,
  
• Installation & configuration of Router and managed Switches
  
• Installing & configuring Firewall, VPN
  
• Good knowledge of Windows Active Directory, DNS, DHCP, Group Policy, IIS administration and configuration.
  
• Managing server virtualization technologies like VMWare Server/ESX or Microsoft Hyper-V/Virtua server.

Benefits:

Our benefits are designed to help you move forward in your career and in areas of your life outside of work. From health and wellness benefits, 401 (k) Savings Plan, stock incentive programs, paid time off, parental leave, and tuition assistance, we've got you covered with our total rewards package. For part-timers, your coverage will vary as you may be eligible for some of these benefits depending on your individual circumstances.

The starting pay range for a candidate selected for this position is generally between $67,200 and $89,600 in annual base salary. The successful candidate’s actual pay will be based on various factors, such as work location, qualifications, and experience, so the actual starting pay may be above or below this range.