Position Summary

A Principal Deployment Engineer will be responsible for the successful deployment of integrated or stand-alone releases into production. Ensure prevention of bad or untested code into production on which the organization's internal and external Customers depend. In addition, act as a mentor for other deployment engineers and assist then in ensuring continued deployment activites within the organization.

Skillset Requirements

• Demonstrated understanding of complex deployments or consulting process

• Proven ability to mentor and coach other team members

• Ability to effectively communicate with all organizational levels

• Attention to detail and strong organizational skills

• Problem solving and trouble-shooting skills in complex environments

• Able to develop and improve workflow processes and procedures

• Able to analyze client workflow to make recommendations for improved integration

• Understands complex client/workflow concepts with advanced knowledge of interfaces/understanding of how multiple systems work together

Educational Requirements

• Bachelor’s Degree in Healthcare or Information Technology or equivalent experience

• 8 years’ experience as deployment or consulting in a healthcare IT environment

• Experience with healthcare information systems or Clinisys software products

• Demonstrated knowledge of healthcare specialty workflow(s)

Technical Requirements

• Excellent oral and written communication skills.
• 8 years of experience in a similar role.

Job Responsibilities

• Responsible for assisting and leading system activities, setting the technical direction for best deployment practices, processes, and procedures for the department
• Demonstrated ability to drive continuous operational process improvements to improve the system delivery process
• Ability to provide expertise and guidance on corrective actions for escalated projects and project issues
• Demonstrated ability to mentor team members in best practices and provides technical and product guidance
• Strong understanding of Clinisys software suite. Stays up to date on new features, enhancements, versions, and new products
• Acts as liaison between different product areas within cross departments and be clients’ technical advocate within the company by promoting ideas that contribute toward a more efficient and productive implementation of Clinisys products for the clients
• Plans, organizes, and manages to key dates of assigned projects with outside vendors, client resources, and internal groups to ensure on-time delivery
• Acts as a mentor to other deployment engineers and acts as a subject matter expert in all aspects regardless of the product lines.
• Demonstrated ability to act as a subject matter expert in the program team & Change Control Board meetings, communicating all knowledge back to the team and leadership in a timely fashion
• Assists manager in training plan of new resources, provide product training & demonstration for clients and identification of appropriate matching for shadow trips and mentoring opportunities
• All other duties and responsibilities as assigned.

• Investigates and fixes complex solution issues and works towards resolution
• Leads escalation process when resolution efforts require additional organizational visibility and assistance