PURPOSE (why this job exists):

Senior Cloud Systems Administrators will be responsible for monitoring, deploying, maintaining, administering, and upgrading cloud hosted Clinisys applications and the Windows and Linux operating systems they run on.

They will be part of a global team and have a passion for troubleshooting and resolving issues and be capable of making balanced decisions regarding the operation and availability of mission critical systems for our clients as we work to support clients on a 24x7 basis. They will lead efforts to improve process, security and simplify operations and assist the team manager with support and supervision of the team.

ESSENTIAL FUNCTIONS:

Provide administration of cloud hosted Clinisys solutions including but not limited to:

User administration and security

Routine maintenance

Scheduled backups and restorations; reviews back up logs

Monitoring of production, and non-production client environments

Liaising with an external Managed Services Provider on support cases to ensure timely resolution of client issues

• Supervise routine patching exercises coordinating SRE team resources and communications to the client, support and leadership teams

• Attend Infrastructure Architecture project meetings to provide input on SRE team requirements and expectations for new hosted solutions

• Serve as Tier 2 support to client support on issues raised by Clinisys clients using hosted environments

Support internal IT and development teams use of cloud services

Drive development and adoption of automation to monitor and orchestrate client environments

Drive the development and implementation of automated remediation for common issues

Develop and maintain SRE team training materials

Provide training to other SRE team members and provide supervision of the team during management absence

• All other duties and responsibilities as assigned.

SKILLS NEEDED TO BE SUCCESSFUL:

• 4 years of experience with Microsoft Azure cloud services including Virtual Machines, IAM, SQL Server, CosmosDB, Application Gateways, DNS, Entra ID, Application Insights, Azure Monitor and others.

• Experience with Amazon Web Services (AWS) services including VPCs, EC2, EBS, RDS, IAM, Systems Manager, Managed Directory, CloudWatch, CloudTrail and CloudFormation or other virtualization technologies preferred

• 3 years of experience in supporting and maintaining Windows and Linux Operating Systems.

• Proven experience in the support and administration of complex IT projects.

• Drive to review and improve processes, work instructions and training through innovation and automation.

• Experience with Infrastructure as Code and Azure DevOps preferred but not essential

• Ability to remain calm and focused during support incidents.

• Ability to work as an individual as well as part of a global team.

• Excellent interpersonal skills.

• Excellent verbal and written communication skills.

Required Experience & Education

• Bachelor’s degree in Information Science, Computer Science, Software, Engineering, Business or other relevant combination of training and education.

• Requires a minimum of three years of related experience.

Preferred Experience & Education

• Microsoft Certified: Azure Fundamentals

• Microsoft Certified: Azure Administrator Associate

Supervisory Responsibilities

• Senior Cloud Systems Administrator will act as the team leader during absence of the team manager

Working Hours

• You will be part of a team working on a shift rotation which will include working outside of office hours and weekends on a shift pattern.

Perks of working for Clinisys

From our business casual dress policy, generous PTO plan and flexible work schedules, to our mission driven organization that supports those who support healthcare organizations, Clinisys promotes work-life balance for all of our employees. We place emphasis on training and development, encourage promotion from within and encourage cross-functional team participation. These ideals together foster a culture of professional growth and development for our employee.

Physical Requirements

• Work is performed in a normal office setting with minimal exposure to health or safety hazards. Prolonged periods of sitting at a desk and working on a computer. Must be able to lift up to 10 pounds with assistance as part of office routine

Clinisys’s Commitment to Equal Opportunity

Clinisys Information systems is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, national origin, gender, sexual orientation, gender identity, age, physical or mental disability, genetic factors, military/veteran status or other characteristics protected by law.

General Guidance:

This job description is meant to provide an accurate depiction of tasks and accountabilities that are most often associated with this role. While we strive to provide an accurate depiction, nothing in this description restricts the company from changing, reassigning, expanding or reducing scope of accountabilities and is subject to change at any time.