Clinisys is a global provider of intelligent diagnostic informatics solutions and expertise designed to redefine the modern laboratory, across healthcare, life sciences, and public health. Millions of diagnostic results and data insights are generated every day using Clinisys’ platform and cloud-based solutions in over 3,000 laboratories across 34 countries. Headquartered in Tucson, Arizona, and Woking, England, Clinisys’ mission is to enhance the effectiveness of diagnostic workflows in any laboratory or testing environment and keep citizens and communities healthier and safer.

Clinisys has built an unrivalled reputation for deploying complex diagnostic networks and academic centres – and is the only provider to repetitively deliver to all disciplines end-to-end – at scale. Fostering healthier communities. 

This role is for the CLS EU/UKI Professional Services Team, that is responsible for implementing our newest product, CLS (Clinisys Laboratory Solutions), in laboratories active in the Scientific domain (food & beverage, water quality, toxicology, pharma, life sciences, agriculture….) on the European continent.

Role Summary:

Please note this is an international role (EU/UKI) and candidate can be based in the Netherlands, Belgium, Germany, Spain, France, or UK.

The Interface Engineer plays a crucial role in designing, installing, configuring, and maintaining healthcare interfaces, particularly in SaaS environments. Your expertise in Rhapsody, or any interface engine, will drive the successful implementation of interface solutions, ensuring best practices and efficient processes.

We strive for every interaction to be driven by our CORE values: Customers, Promises, Simplicity, and Teamwork.

The Integration Engineer role is part of the EU/UKI CLS Professional Services Department, but with an opportunity to work with the global team

The Integration Engineer role is customer facing, the Integration Engineer will be responsible for organising and managing customer meetings in person or remotely to agree the design, demonstrate function and train the customer. They will also be a point of contact for the customer.

The Integration Engineer will maintain documentation to support the project, feedback to the project manager, raising risks and issues in a timely manner.

The Integration Engineer will provide support for the Clinisys Support Team, interacting with the Support team team members, owning incidents and resolving issues.

The Integration Engineer will identify improvements and be actively involved in enhancing the solution and processes.

Key Responsibilities:

Project Delivery

• To understand our Customers’ workflow, advise and assist with Clinisys products and configuration to facilitate these needs.

• Assist Project manager with the implementation, including calls with Customer, Customer IT representatives.

• Comprehend the Customers’ requirements
• Integration system Design, Build, Test, Validation in advance of Service Transition to Service Desk

• Support Project delivery through Sales handover to Go Live

Support

• Deliver relevant courses for key users, as required.
• Assist with demonstrations and presentations for the Sales and Marketing team.
• Service Support – Including Integration Support, P1 escalation calls, 4^th Line Review

Development

• To develop interfaces to third party systems as part of Clinisys integration deployment

• To make recommendations based on customer feedback with regard to software changes and enhancements
• To progress personal development

• To be fully conversant with the functionality of the products of your discipline

General

• To work with and follow the guidance of the Technical Team Lead.
• To contribute to the team spirit within the company and to actively promote a customer-oriented approach.
• Perform other duties as required or assigned by the Technical Team Lead
• To actively advocate, initiate, and implement quality improvement measures/projects in conjunction with the Delivery leadership

• To keep abreast of ongoing and future Integration related regulations, working practices, products and technologies.

• To comply with the Clinisys codes of conduct and guidelines.

• To understand, comply and develop with customer and Clinisys procedures, working practices and directives in a timely manner.

• To be conversant with the core functionality of Clinisys products

• To attend team meetings and agreed training courses.

• To be responsive to reasonable requests from your line manager or project managers.

• Contribute to and support Clinisys team members and build knowledge base.

• Any other duties commensurate with grade.
• Form part of a collaborative review process for Clinisys product changes. Including, but not limited to:
  • Raising and assessment of integration domain enhancements for current Products.
  • Raising and assessment of integration domain defects for current Products.
  • Review of appropriate specifications for current Products.
• Assessment and maintenance of Quality Assurance during Projects and Early Life Support.
• Attendance of integration domain-related Meetings to ensure:

• External market awareness.

• Continual Professional Development.

• Dissemination of new ideas and approaches.

• Presentations.

Key Skills, Abilities and Experience

• Bachelor’s degree in computer science or related fields
• Advanced proficiency in Rhapsody Integration Engine, especially in SaaS environments.
• Strong background in HL7, FHIR, PL/SQL, C#, XML, JSON, XSLT; SQL knowledge is a plus.
• Experience with connectivity methods (MLLP Sockets, FTP, file sharing.)
• Proven ability to analyze and solve problems in Rhapsody engine & interface implementations
• Proven integration experience
• Experience within an IT or software providers organisation or implementation.
• History of successful deployment and support of interfaces within the LIMS Market is a desirable
• Strong motivational skills
• Excellent verbal and written communication skills
• High levels of commitment and ability to act when necessary.
• Ability and willingness to work independently, and also as part of a project team.
• Customer service skills.

Requirements:

• Required to travel to Client Sites on the European Continent for Kick off meetings/regular updates during project life cycle/Go Lives, team meetings, trainings as and on ad-hoc basis

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