Clinisys is a global provider of intelligent diagnostic informatics solutions and expertise designed to redefine the modern laboratory, across healthcare, life sciences, and public health. Millions of diagnostic results and data insights are generated every day using Clinisys’ platform and cloud-based solutions in over 3,000 laboratories across 34 countries. Headquartered in Tucson, Arizona, and Woking, England, Clinisys’ mission is to enhance the effectiveness of diagnostic workflows in any laboratory or testing environment and keep citizens and communities healthier and safer.

Clinisys has built an unrivalled reputation for deploying complex diagnostic networks and academic centres – and is the only provider to repetitively deliver to all disciplines end-to-end – at scale. Fostering healthier communities. 

This role is for the CLS EU/UKI Professional Services Team, that is responsible for implementing our newest product, CLS (Clinisys Laboratory Solutions), in laboratories active in the Scientific domain (food & beverage, water quality, toxicology, pharma, life sciences, agriculture….) on the European continent.

Please note this is an international role (EU/UKI) and candidate can be based in the Netherlands, Belgium, Germany, Spain, France, or UK.

Role Description:

• To manage the software engineers, interface engineers and technical consultants.
• To act as the clinical/technical point of reference.
• To manage the implementation of the Clinisys Laboratory Solutions within the European continent as directed by the Clinical Programme Director to satisfy the customer and business requirements.
• To act in a consultative role, with the customer, in configuring CLS to enhance the workflow of the laboratory.
• To be an instrumental element in the functional development of the CliniSys Products.
• To keep abreast of ongoing and future domain related regulations, working practices, products and technologies.

Responsibilities:

Essential Functions

• To comply with the Clinisys codes of conduct and guidelines.
• To understand, comply and develop with customer and Clinisys procedures, working practices and directives in a timely manner.
• To understand our customers’ workflows, advise and assist with Clinisys products and configuration to facilitate these needs.
• To be fully conversant with the functionality of the CLS application.
• To be conversant with the core functionality of CLS – Clinisys Laboratory Solutions
• Assist Project Managers with the implementation; that will include time management, resource planning and working with Customer IT representatives.
• Comprehend the Customers’ requirements as specified in the PID (Project Initiation Document) and the design document presented at the Sales stage.
• Contribute to the development of the Software product.
• To make recommendations based on customer feedback with regards to software changes and enhancements.
• Assist with demonstrations/presentations/bid documents for the Sales and Marketing team.
• Deliver relevant courses for key users of pathology, as required.
• To attend/hold team meetings and agreed training courses.
• To be responsive to reasonable requests from your line manager or Project Managers.
• Any other duties commensurate with grade.

Additional Responsibilities:

Support software and interface engineers and technical consultants; including, but not limited to:

• Service Support.
• Product Support.
• User Group.
• Commercial/Sales – Demos, etc.
• P1 review calls.
• 4th Line Review.

Line Management

• Planning/agreeing resourcing with Project Managers with a view to driving projects forward.
• Reviewing and balancing workload.
• Co-ordinate the training of and training material for, Domain Product Specialists, and equivalent internal Domain training ensuring consistency and repeatability.
• Authorising timesheet tasks/leave and expenses.
• Holding regular 1-2-1, and performance reviews with team members.
• Demonstrating and promoting Clinisys culture and values.
• Promote the development knowledge and skills.
• Lead on the recruitment of new team members
• Managing absence, as and when required.
• Formal performance and disciplinary management, as and when required.
• To Manage, Maintain, Document and Promote Master Build and its workflows.

Form part of a collaborative review process for core CLS changes. Including, but not limited to:

• Raising and assessment of Domain enhancements for current Products.
• Raising and assessment of Domain defects for current Products.
• Review of appropriate specifications for current Products.
• Assessment and maintenance of Quality Assurance during Projects and Early Life Support.
• Ensure Quality Assurance of on-going implementations via internal support of Service where appropriate.
• Provide Domain-level input to the Delivery Methodology where appropriate. For example:
  • Templates.
  • CAB Process.
  • Domain Processes.
• Continual customer engagement to promote:
  • System Design.
  • System Build.
  • System Test.
  • System Validation.
  • Service Transition.
• Attendance of Conferences and Domain-related Meetings to ensure:
  • External market awareness.
  • Continual Professional Development.
  • Dissemination of new ideas and approaches.
  • Presentations.
  • Action on output.

Knowledge, Skills & Abilities:

Skills needed to be successful

• Experienced in leading a team.
• Strong motivational skills – can deliver the tasks in difficult circumstances.
• Excellent verbal and written communication skills; including communicating with technical and non-technical clients and staff at all organisational levels.
• High levels of commitment and ability to take action when necessary.
• Ability and willingness to work independently.
• Customer service skills.
• Ability to create and deliver executive-level summary reports and presentations.
• Experience of deploying and supporting integration into healthcare environment
• Knowledge of Rhapsody Integration Engine, especially in SaaS environments is a plus
• Background in HL7, FHIR, PL/SQL, C#, XML, JSON, XSLT; SQL knowledge is a plus.
• Experience with connectivity methods (MLLP Sockets, FTP, file sharing.) is a plus
• Experience with equipment interfacing in LIMS environments is a plus

Required Experience & Education

• Bachelor’s degree in computer science or equivalent
• Experience within an IT or software providers organisation or implementation.
• Moderate experience in a project management environment is desirable.
• Any equivalent combination of education and/or experience providing the knowledge/skills/abilities listed above may be substituted.

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