Clinisys is a global provider of intelligent diagnostic informatics solutions and expertise designed to redefine the modern laboratory, across healthcare, life sciences, and public health. Millions of diagnostic results and data insights are generated every day using Clinisys’ platform and cloud-based solutions in over 4,000 laboratories across 39 countries. Headquartered in Tucson, Arizona, and Woking, England, Clinisys’ mission is to enhance the effectiveness of diagnostic workflows in any laboratory or testing environment and keep citizens and communities healthier and safer.

Clinisys has built an unrivalled reputation for deploying complex diagnostic networks and academic centres – and is the only provider to repetitively deliver to all disciplines end-to-end – at scale. Fostering healthier communities. 

Role Description:

• To support all administrative processes in the Sales Department

• To provide administrative support to the Sales Managers BE/LUX/CB/NL/ICE/HU/AUS/GER

• To provide administrative support with regard to Centralink and the pricelist management

Responsibilities:

• Administrative processing of demands and questions of customers (BE/LUX/SW/NL/ICE/HU/AUS/GER) :

• Create projects in MIA, define the project, and attach licenses (if necessary) to projects, raise the status of the project from CDEF to TDEF

• To enter all necessary info in the NetSuite system. NetSuite is a cloud-based business management platform developed by Oracle. It provides a comprehensive suite of applications that help companies manage various business processes, including finance, supply chain, customer relationship management (CRM), professional services, and e-commerce. NetSuite's ERP (Enterprise Resource Planning) system integrates these functions into a single platform, allowing for real-time data updates and accessibility across different business departments

• After the tasks have been added and reviewed, the ASA will draw up an offer based upon the estimation and the applied pricelist

• Execute the necessary changes in MIA that are necessary for the price-fixing. (Payment terms and conditions, fixed offer or not …)

• Send offers to the customer

• Involvement in the process of contract tendering

• Administrative follow-up of the offers (BE/LUX/SW/NL/ICE/HU/AUS/GER)

• Administrative follow-up of the orders (BE/LUX/SW/NL/ICE/HU/AUS/GER)

• Process in the internal system and that the order is attached in MIA

• Place the necessary orders with Progress or other suppliers, follow-up of these orders

• Distribution of documents / Licenses to project or team leader 

• Calendar management for Sales manager

• Preparation of meetings, taking meeting minutes when required

• Administrative support for customer training sessions

• Translations and correspondence for the Sales manager

• Mailings, market analysis, prospecting when required

• Updating the reference lists

• Centralink: administrative support of the order and customer management and the further development of Centralink :

• Process the Incoming Centralink-orders (new/existing customers, upgrades…), issued by Siemens employees on the order web

• Internal registration of the orders and the list of the management of the orders

• Ordering, follow-up and deliver of the necessary Progress codes in conformity with the order

• Testing of new and adapted functionalities in Centralink

• Management price list :

• Adapt, by order of the CEO or product manager, the pricelist with respect to content or prices

• Adapt MIA in accordance to changes in the price list

• Distribution to sales department of adapted price list

• Ordering & follow-up of licences and maintenance renewals

Knowledge, Skills & Abilities:

• Experience with NetSuite system

• Experience in working with price lists, internal systems, sales, etc. …

• Comfortable working in an international, fast moving environment

• Fully computer literate (Windows based, Microsoft Office package (Word, PowerPoint, Excel, etc…)

• Fluent trilingual (Belgian market : FR/ENG/DU) or bilingual

• Excellent communication skills

• Excellent organizational skills

• Excellent administrative skills

Onboarding
As part of our onboarding process, all new employees will be required to attend / travel to the office on their first day of employment. This requirement is essential for onboarding activities, including the identity verification, completion of necessary documentation, receiving your IT equipment, introductions to key team members, and orientation to Clinisys policies and procedures.

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