Purpose

As an Instrument Interface Engineer working with the implementation team, you will install and support complex instrument interfaces between Clinisys products and client instruments. Responsibilities include troubleshooting communication, file transfer, and other interface issues to ensure timely completion, minimal downtime, and post-live support. You will mentor clients and internal teams, coordinate with vendors and departments for on-time delivery, and manage assigned projects. Additional duties include providing technical input for documentation, service estimates, and sales support, as well as occasional on-site testing and analysis at client facilities.

Clinisys' AI Philosophy

Building an AI‑first organisation is central to Clinisys’ purpose and the impact we deliver. As a global provider of intelligent diagnostic informatics solutions, we build AI‑enabled, cloud‑based platforms to enhance diagnostic workflows across healthcare, life sciences, and public health. By applying intelligent technology thoughtfully and responsibly, we help laboratories and testing environments operate more effectively, generate meaningful insights at scale, and ultimately support healthier and safer communities. Operating across more than 30 countries, Clinisys expects all colleagues—regardless of role or function—to work confidently with AI‑enabled tools, apply digital and analytical thinking, and continuously adapt as technologies evolve. We must drive an AI-first sense of purpose and urgency.

Essential Functions

• Configure instruments and related software to meet the specifications and operational requirements of clients

• Work with a Professional Services Consultant or the customer to ensure instruments are calibrated to deliver accurate and reliable results for the customer.

• Prepare and maintain comprehensive documentation relevant to the configuration of instruments.

• Develop strong client relationships by understanding their needs, addressing their concerns, and ensuring high levels of customer satisfaction.

• Performs interface installations utilizing templated configurations to address client requirements for data capture, storage, and reporting

• Basic understanding of the requirements for applying best practice implementation with Clinisys applications

• Ensure that instruments and practices comply with industry regulations and standards (e.g., ISO, FDA, etc.).

• Responsible for the organization and prioritization of assigned projects and tasks to meet deliverable requirements

• Capable of independently analyzing and resolving complex system problems

• Coordinate activities with outside vendors, client resources, and internal departments to ensure on-time delivery

• Stay up to date on the latest industry trends and technologies, recommending improvements or upgrades to clients’ current systems

• Resolve project issues on time or determine when escalation to senior staff or management is required.

• Collaborate with and mentor other Professional Services Consultants to expand my and others' depth and breadth of knowledge of Clinisys products.

• Effectively organize and prioritize project tasks to ensure the timely completion of projects assigned.

• Complete other tasks as assigned.

Skills

• Ability to work independently and effectively manage project priorities from start to finish

• Strong understanding of client/ laboratory workflow concepts relative to software applications, with solid knowledge of interfaces

• Strong communication and presentation skills with the ability to present to all levels of the organization

• Strong analytical and problem-solving skills

• Able to provide mentoring and consultation to improve workflow processes and procedures.

Required Experience & Education

• Bachelor’s degree in Computer Science, Software Engineering, Management Information Systems, related field, or equivalent relevant work experience

• 3+ years’ experience in instrumentation technology, calibration techniques, or equipment consulting, preferably with a LIS or LIMS system

• 3+ years’ experience in programming/data mapping, change management, technical support, and customer service

• 3+ years’ experience with Azure/Cloud/SaaS environments

• 3+ years’ experience with PL/SQL and/or C#

• Knowledge of Network Protocols and Communications (TCP/IP, terminal servers, DB9 and DB25 cabling), file sharing, and SFTP

• Knowledge of instrument manager and software/middleware

• Experience and understanding of API rules and protocols

• Experience and knowledge of ASTM, HL7 standards, and other protocols

• Demonstrated experience leveraging AI tools and technologies in a professional setting to streamline workflows, automate tasks, and deliver measurable efficiency improvements

Preferred Experience & Education

• Experience working with Rhapsody Interface Engine or knowledge of Mirth, Ensemble, Iguana, or similar interface engines

• Working knowledge and setup of third-party LIS or LIMS instrument interface configurations and networking protocols

• Understanding of LIS and LIMS environment and testing requirements

• Knowledge or experience working with Clinisys applications

Onboarding

As part of our onboarding process, all new employees will be required to attend / travel to the office on their first day of employment (Raleigh, NC / Tucson, AZ / Carmel, IN). This requirement is essential for onboarding activities, including the identity verification, completion of necessary documentation, receiving your IT equipment, introductions to key team members, and orientation to Clinisys policies and procedures.

Benefits

Our benefits for full-time employees are designed to help you move forward in your career and areas of your life outside of work. From health and wellness benefits, 401 (k) Savings Plan, stock incentive programs, paid time off, parental leave, and tuition assistance, we've got you covered with our total rewards package.

The starting pay range for a candidate selected for this position is generally within the $80,000 - $100,000 annual base salary range. However, the successful candidate’s actual pay will be based on various factors, such as work location, qualifications, and experience, so the exact starting pay may be above or below this range.

Physical Requirements

• Work is performed in a typical office setting with minimal health or safety hazards, including prolonged periods of sitting at a desk and working on a computer.

• Up to 20% travel may be required.

• Moderate lifting/carrying 15-44 lbs; use of fingers, walking/standing 2-6 hours

• Exposure to hazardous materials or various weather conditions

• Travel to client sites that can pose a risk associated with the healthcare organization

Clinisys’ Commitment to Equal Opportunity:

Clinisys is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, national origin, gender, sexual orientation, gender identity, age, physical or mental disability, genetic factors, military/veteran status or other characteristics protected by law.

General Guidance:

This job description is meant to provide an accurate depiction of tasks and accountabilities that are most often associated with this role. While we strive to provide an accurate depiction, nothing in this description restricts the company from changing, reassigning, expanding, or reducing the scope of accountabilities and is subject to change at any time.

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