Position Summary:

As a UX Designer, you will play a crucial role in shaping our software products to create exceptional user experiences. Your focus will be on understanding user needs, partnering with Product Management and Development to execute on goals, and applying your user experience and interaction design expertise to ensure that interactions with our software are intuitive, efficient, and enjoyable.

To be successful in this role, you need to be an analytical and creative designer with a passion for solving complex problems through user-centered design and critical thinking. You will help improve existing software experiences while contributing to the vision for future product experiences across the Clinisys portfolio. You will apply systems thinking, user-centered design methodologies, and a critical eye to simplify workflows and improve usability in complex, information-rich healthcare software environments. This role requires close collaboration with your fellow User Experience Design teammates, Product Managers, Developers, Architects, and other stakeholders throughout the software development lifecycle.

Clinisys’ AI Philosophy:

Building an AI first organization is central to Clinisys’ purpose and the impact we deliver. As a global provider of intelligent diagnostic informatics solutions, we develop AI-enabled, cloud-based platforms to enhance diagnostic workflows across healthcare, life sciences, and public health. By applying intelligent technology thoughtfully and responsibly, we help laboratories and testing environments operate more effectively, generate meaningful insights at scale, and ultimately support healthier, safer communities. Operating across more than 30 countries, Clinisys expects all colleagues—regardless of role or function—to work confidently with AI enabled tools, apply digital and analytical thinking, and continuously adapt as technologies evolve. Every team member must help drive an AI first sense of purpose and urgency.

Essential Functions:

• Design end-to-end user experiences, including workflows, initial designs, user flows, information architecture, and interactive prototypes.

• Translate business requirements, user needs, and technical constraints into intuitive and scalable design solutions.

• Understand and document holistic user experiences through user journeys, process flows, site maps, service blueprints, and experience maps.

• Assist with user research, planning and conducting research activities, including interviews, usability testing, contextual inquiry, and feedback sessions when applicable.

• Collaborate closely with Product Management, Development, and Architecture teams throughout the product lifecycle.

• Participate in design reviews and workshops to gather requirements, align stakeholders, and validate solutions.

• Create detailed interaction specifications and design documentation to support development implementation.

• Ensure designs align with established design systems, accessibility standards, and usability best practices.

• Apply knowledge of industry workflows, personas, and customer needs to create meaningful experiences that support product strategy and roadmap objectives.

• Advocate for user-centered design principles and drive customer-focused decision making across project teams.

• Contribute to UX process improvements, design standards, and best practices across the organization.

• Leverage AI-powered tools and emerging technologies to improve design workflows, accelerate ideation, and enhance product experiences where appropriate.

• Stay current with industry trends, best practices, and emerging technologies in UX, AI, accessibility, and healthcare software.

• Work efficiently and independently while managing multiple projects and priorities.

• All other duties and responsibilities as assigned.

Skills Needed to Be Successful:

• Proficient with Figma and modern UX design tools.

• Strong understanding of user-centered design principles, interaction design, information architecture, and usability best practices.

• Experience creating wireframes, user flows, journey maps, prototypes, and design specifications.

• Strong facilitation and communication skills with the ability to collaborate across diverse teams and stakeholder groups.

• Ability to comprehend complex software systems, workflows, and user needs and translate them into simple, intuitive experiences.

• Experience balancing user needs, business objectives, and technical constraints when making design decisions.

• Have experience and a solid understanding of AI technologies, including how AI can be leveraged within software products and how AI tools can enhance the User Experience Design process and workflow.

• Are thoughtful and insightful. When facing a new project or challenge, you take the time to find a smart solution rather than rushing into a quick fix.

• Are an enthusiastic collaborator and open to feedback.

• Are self-driven and confident, yet never afraid to ask for help or seek a second opinion.

• Have sharp attention to detail and the ability to prioritize effectively.

• Work well in a collaborative team environment with Designers, Product Managers, Engineers, Researchers, and Architects.

• Possess clear, effective, and persuasive verbal, written, and presentation skills.

• Demonstrate accountability, ownership, and commitment to quality.

• Show initiative and persistence to seek information and take actions necessary to accomplish goals.

• Are looking to be a part of a collaborative team that shares ideas and solutions

Required Experience & Education:

• Bachelor's degree in Human-Computer Interaction (HCI), User Experience Design, Interaction Design, Information Architecture, Cognitive Psychology, or a related discipline; or equivalent relevant work experience.

• 4+ years of experience designing user experiences for commercial software products.

• Experience working within Agile software development environments.

• Experience collaborating with Product Management and Engineering teams throughout the software development lifecycle.

• Experience conducting or partnering on user research and usability testing activities.

• Strong portfolio demonstrating interaction design, workflow design, problem-solving, and user-centered design thinking.

• Experience creating designs and prototypes using Figma or similar UX design tools.

Preferred Experience & Education:

• Experience designing healthcare, laboratory, scientific, diagnostics, or regulated software products.

• Experience working with enterprise software and complex workflows.

• Experience contributing to or working within established Design Systems.

• Experience with accessibility standards and inclusive design practices.

• Understanding of AI-assisted user experiences and emerging AI interaction patterns.

• Experience facilitating design workshops and stakeholder collaboration sessions.

Nice to Have:

• Experience with no-code or low-code application development platforms (such as Decisions)

• Ability to rapidly prototype concepts using no-code tools to validate workflows, experiences, and business concepts.

• Familiarity with agentic AI, conversational interfaces, and AI-powered product experiences.

• Basic understanding of front-end technologies, including HTML, CSS, and component-based design systems.

Benefits:

Our benefits are designed to help you move forward in your career, and in areas of your life outside of work. From health and wellness benefits, 401 (k) Savings Plan, stock incentive programs, paid time off, parental leave, and tuition assistance, we've got you covered with our total rewards package. For part-timers, your coverage will vary as you may be eligible for some of these benefits depending on your individual circumstances.

The starting pay range for a candidate selected for this position who is generally within the range of $85,000 to $115,000 for annual base salary. The successful candidate’s actual pay will be based on various factors, such as work location, qualifications, and experience, so the actual starting pay may be above or below this range.

Physical Requirements:

• Work is performed remotely or in a normal office setting with minimal exposure to health or safety hazards. Prolonged periods of sitting at a desk and working on a computer. Must be able to lift up to 10 pounds with assistance as part of office routine

• Some travel may be required

• Moderate lifting/carrying 15-44 lbs.; use of fingers; walking/standing 2-6 hours

• Exposure to hazardous materials or various weather conditions

• Travel to client sites that can pose risk associated with healthcare organization

• May be required to follow customer location health and safety requirements

Clinisys’ Commitment to Equal Opportunity:

Clinisys Information systems is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, national origin, gender, sexual orientation, gender identity, age, physical or mental disability, genetic factors, military/veteran status or other characteristics protected by law.

General Guidance:

This job description is meant to provide an accurate depiction of tasks and accountabilities that are most often associated with this role. While we strive to provide an accurate depiction, nothing in this description restricts the company from changing, reassigning, expanding or reducing scope of accountabilities and is subject to change at any time.

Onboarding:

As part of our onboarding process, all new employees will be required to attend / travel to the office on their first day of employment (Raleigh, NC / Tucson, AZ / Carmel, IN). This requirement is essential for onboarding activities, including the identity verification, completion of necessary documentation, receiving your IT equipment, introductions to key team members, and orientation to Clinisys policies and procedures.

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