Building an AI‑first organisation is central to Clinisys’ purpose and the impact we deliver. As a global provider of intelligent diagnostic informatics solutions, we build AI‑enabled, cloud‑based platforms to enhance diagnostic workflows across healthcare, life sciences, and public health. By applying intelligent technology thoughtfully and responsibly, we help laboratories and testing environments operate more effectively, generate meaningful insights at scale, and ultimately support healthier and safer communities. Operating across more than 30 countries, Clinisys expects all colleagues—regardless of role or function — to work confidently with AI‑enabled tools, apply digital and analytical thinking, and continuously adapt as technologies evolve, must drive an AI first sense of purpose and urgency.

Clinisys has built an unrivalled reputation for deploying complex diagnostic networks and academic centres – and is the only provider to repetitively deliver to all disciplines end-to-end – at scale. Fostering healthier communities. 

Job Summary

We're looking for an Internal Account Manager to drive growth within existing customer accounts by identifying opportunities for additional software, services, training, licences, and hardware.

Working closely with Account Managers, Regional Business Development Directors, and the Growth Enablement Team, you'll prepare quotes and proposals, support sales activities, and help deliver an excellent customer experience.

Key Responsibilities

• Build and maintain strong relationships with existing customers.

• Drive revenue growth through add-on sales opportunities.

• Prepare and manage quotes, proposals, and sales orders.

• Collaborate with internal teams to ensure timely and accurate customer support.

• Support forecasting, reporting, and commercial activities.

• Complete supplier questionnaires and security assessments.

• Coordinate opportunity scoping, pricing discussions, and proposal development.

• Maintain knowledge of products, NetSuite, and Loopio.

About You

• Strong communication and relationship-building skills.

• Highly organised with the ability to manage multiple priorities.

• Customer-focused with a passion for sales and service.

• Proactive problem-solver who thrives in a fast-paced environment.

• Comfortable working across cross-functional teams.

• Proficient in Microsoft Office and Teams.

Essential Requirements

• Bachelor's degree in Business, Healthcare, or related field, or equivalent experience.

• 2+ years' experience in sales, account management, or complex customer service.

Desirable Experience

• Software or Medical Technology sales within the UK healthcare market.

• Supporting bids, proposals, and commercial responses.

• Public sector, IT, or IT services commercial experience.

• Experience using NetSuite CRM and Loopio.

Join us and play a key role in growing customer relationships, supporting sales success, and delivering innovative solutions to the healthcare sector.

This role requires a working knowledge of Artificial Intelligence (AI) technologies and the ability to leverage them to improve processes and outcomes. A core understanding of AI concepts is required and must be able to demonstrate the use of AI tools in a professional setting.

Onboarding
As part of our onboarding process, all new employees will be required to attend / travel to the office on their first day of employment. This requirement is essential for onboarding activities, including the identity verification, completion of necessary documentation, receiving your IT equipment, introductions to key team members, and orientation to Clinisys policies and procedures.

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