As a Professional Services Consultant working with laboratory staff, you will deliver implementation and/or consulting to projects to achieve successful on-time projects with client satisfaction. You will provide clients with mentorship and advice for workflow planning and drive the adoption of standard methodologies and best practices for the most significant customer return on investment. You will be responsible for performing contracted onsite and remote services for clients.

Essential Functions

• Consult pre-sale and post-sale with critical stakeholders to ensure project scope aligns with contracted customer expectations.

• Conduct implementations demonstrating a thorough knowledge and understanding of department procedures and guidelines. 

• Guide the client's decision-making to achieve maximum efficiency using Clinisys best practice recommendations.

• Conduct product training for the client as part of the overall implementation process.

• Provide input to process improvements by monitoring both client and departmental feedback.

• Travel to client sites to install Clinisys software products following department procedures and guidelines

• Maintain a high level of commitment to superior customer satisfaction throughout the entire duration of the customer relationship.

• Both individually and as a part of a team, troubleshooting, debug, and testing technical solutions.

• Provide ongoing support and training to laboratory staff and stakeholders on LIMS usage and best practices.

• Document system configurations, procedures, and any changes for reference and compliance purposes

• Other duties, as assigned, will contribute to the success of our company and the solutions we deploy.

Skills 

• Ability to work independently and effectively manage projects and priorities from start to finish;

• Strong understanding of client/ laboratory workflow concepts relative to software applications with solid knowledge of interfaces;

• Strong communication and presentation skills with the ability to present to all levels of the organization;

• Ability to understand how multiple systems work together and ability to make recommendations;

• Strong analytical and problem-solving skills;

• Able to provide mentoring and consultation to improve workflow processes and procedures;

Required Experience & Education

• Bachelor of Science in Life Sciences/Pharma or Toxicology related degree

• Minimum of 3 years of experience in laboratory management or laboratory informatics, with a strong understanding of LIMS systems and their applications

• Strong analytical and problem-solving skills, with the ability to translate complex technical requirements into clear, concise documentation

• Minimum three years experience with SQL query writing and programming languages (C++, Java, PL/SQL)

• Familiarity with laboratory operations, quality assurance, and regulatory requirements. Knowledge of industry-specific standards is a plus

• Minimum three years experience with API/Interfaces (HL7)

• Minimum three years SQL database management and reporting tools

Benefits

Our benefits are designed to help you move forward in your career and areas of your life outside of work. From health and wellness benefits, 401 (k) Savings Plan, stock incentive programs, paid time off, parental leave, and tuition assistance, we've covered you with our total rewards package. Your coverage will vary for part-timers as you may be eligible for some of these benefits depending on your circumstances.

The starting pay range for a candidate selected for this position is generally between $75,300 and $101,300 in annual base salary. The successful candidate’s actual pay will be based on various factors, such as work location, qualifications, and experience so that the exact starting pay may be above or below this range.

Preferred Experience & Education

• Minimum three years experience with information systems or Clinisys software products and one year working with Clinisys applications

• Minimum three years experience working in a consulting or implementation environment

Physical Requirements

• Work is performed in a standard office setting with minimal exposure to health or safety hazards. Prolonged periods of sitting at a desk and working on a computer

• 25-50% travel may be required

• Moderate lifting/carrying 15-44 lbs.; use of fingers; walking/standing 2-6 hours;

• Exposure to hazardous materials or various weather conditions

• Travel to client sites that can pose risks associated with healthcare organizations.

• May be required to follow customer location health and safety requirements