Purpose

As a Professional Services Consultant, you will deliver implementation or consulting projects to achieve successful on-time schedule completion and client satisfaction. You will provide clients with mentorship and advice for workflow planning and drive adoption of standard methodologies for the greatest customer return on investment. You will be responsible for performing contracted onsite and remote services for clients.

Clinisys’ AI Philosophy

Building an AI‑first organization is central to Clinisys’ purpose and the impact we deliver. As a global provider of intelligent diagnostic informatics solutions, we build AI‑enabled, cloud‑based platforms to enhance diagnostic workflows across healthcare, life sciences, and public health. By applying intelligent technology thoughtfully and responsibly, we help laboratories and testing environments operate more effectively, generate meaningful insights at scale, and ultimately support healthier and safer communities. Operating across more than 30 countries, Clinisys expects all colleagues—regardless of role or function—to work confidently with AI‑enabled tools, apply digital and analytical thinking, and continuously adapt as technologies evolve, must drive an AI-first sense of purpose and urgency.

Essential Functions

• Consult pre-sale and post-sale with key stakeholders to ensure project scope aligns with contracted customer expectations

• Conduct implementations demonstrating a thorough knowledge and understanding of department procedures and guidelines 

• Guide the client in their decision-making to achieve maximum efficiency using Clinisys best practice recommendations

• Conduct training for the client as part of the overall implementation process

• Provide input to process improvements by monitoring both client and departmental feedback

• Travel to client sites to install Clinisys software products following department procedures and guidelines

• Maintain a high level of commitment to superior customer satisfaction throughout the entire duration of the customer relationship

• Resolve project issues or determine when escalation to senior staff or management is required

• Collaborates and Mentors other Professional Services Consultants to expand own and others' depth & breadth of Clinisys product knowledge

• Effectively organize and prioritize project tasks to ensure timely completion of projects assigned

• Stay up-to-date on new features, enhancements, versions and products

• Deliver intermediate to advanced implementation or consulting projects to achieve successful on-time schedule completion

• Complete other projects as assigned

Skills

• Strong understanding of client/ laboratory workflow concepts relative to software applications with some knowledge of interfaces

• Ability to understand how multiple systems work together and ability to make recommendations

• Strong communication and presentation skills with the ability to present to all levels of the organization

• Ability to work independently and effectively manage projects and priorities from start to finish

• Strong problem-solving and troubleshooting skills

• Ability to demonstrate advanced knowledge of Clinisys Products and expected to take on the role of a (SME) subject matter expert

• Able to develop and improve workflow processes and procedures and drive client process improvements

• Strong understanding of best practice implementation methodologies

• Demonstrated knowledge of healthcare specialty workflow(s)

• Utilize Microsoft Copilot to streamline processes and communication

Required Experience & Education

• Bachelor of Science in Medical Laboratory Science, Molecular Biology, Healthcare, Information Technology, Bioinformatics or a related degree

• 2+ years of experience with molecular/genomics laboratory workflows, including PCR, Sanger sequencing, and Next-Generation Sequencing (NGS), with familiarity in sequencing data generation, analysis pipelines, and laboratory information systems supporting genomic testing.

• 1+ years of experience in healthcare and/or IT/software environment

• Previous demonstrated experience utilizing AI-enabled tools, like Microsoft Copilot, to streamline workflows and assist in workload planning

Preferred Experience & Education

• 3-5 years experience with laboratory information systems, clinical molecular diagnostics/genomics applications, or Clinisys software products

• 1 year experience working in a consulting or implementation environment.

• Relevant certifications such as MLS (ASCP), MLT (ASCP), MB (ASCP), CGMBS (ASCP), or equivalent laboratory credentials.

Benefits

Our benefits are designed to help you move forward in your career and areas of your life outside of work. From health and wellness benefits, 401 (k) Savings Plan, stock incentive programs, paid time off, parental leave, and tuition assistance, we've got you covered with our total rewards package. For part-timers, your coverage will vary as you may be eligible for some of these benefits depending on your circumstances.

Compensation for this role is typically between $80,000 - $100,000, but will be determined based on a variety of factors, including work location, qualifications, and relevant experience. The actual starting pay may vary accordingly.

Supervisory Responsibilities

• None

Physical Requirements

• Work is performed in a normal office setting with minimal health or safety hazards exposure. Prolonged periods of sitting at a desk and working on a computer.

• 50% - 80% Travel may be required.

• Moderate lifting/carrying 15-44 lbs.; use of fingers; walking/standing 2-6 hours

• Exposure to hazardous materials or various weather conditions

• Travel to client sites that can pose risks associated with a healthcare organization

• May be required to follow customer location health and safety requirements

Keywords: Genomics, NGS, Molecular

Clinisys’ Commitment to Equal Opportunity

Clinisys Information Systems is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, national origin, gender, sexual orientation, gender identity, age, physical or mental disability, genetic factors, military/veteran status, or other characteristics protected by law.

General Guidance:

This job description is meant to provide an accurate depiction of tasks and accountabilities that are most often associated with this role. While we strive to provide an accurate depiction, nothing in this description restricts the company from changing, reassigning, expanding, or reducing the scope of accountabilities, and is subject to change at any time

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